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We specialize in cost recovery audits, requirements analysis, outsourcing procurement, organizational, technical and service reviews. Read more about our services and how these can benefit your business. Services Treat The Cause Not The Symptom An assignment to review the performance of a client's helpdesk ultimately became a catalyst for fundamental and cultural changes in the client business operations. While the "symptom" was of helpdesk failings, the "causes" were many and various and lay "hidden" inside the organization. A similar situation occurred on another assignment where a distribution company believed they needed to upgrade their telephone systems and staffing levels to cope with an ever increasing number of customer calls. While the "symptom" was an increasing number of customer calls, the "cause" was errors in the shipping department Both of these assignments are indicative of the benefits that an outside and objective review of a problem can bring to a company. In both cases, the company believed the problem was at the customer service interface and was prepared to invest time and money in improving those areas. In fact the problems lay elsewhere and the solutions required no financial investment to remedy. Case Studies Leakage, Large And Small Revenue leakage is not just a problem for large corporations but it is equally serious for small businesses. An audit undertaken last year at a small rural network services company uncovered a billing overcharge of $14.700, billing of $2880.00 per year for services no longer used, billing of $9600.00 per year for services never requested, authorized or used. Another audit for a small firm of professionals revealed that the clients Internet Service Provider ((ISP) had failed to cancel a legacy service resulting in client overpayment of $2056.00. The client had a 0800 service, which charged a 40% premium for calls and $576.00 per year in service charges and taxes. As a result of these audits, both clients were able to claim refunds and reduce their ongoing telephone costs 27% and 19% respectively Case Studies

Are Your Telephone Bills Leaking Cash? Billing Complaints 1998-2002 Telecoms ranks in the top five expenses for businesses, but faced with a bewildering complexity of choice, a high incidence of billing errors, a lack of auditing of services and costs, many companies spend 5% to 35% more than they need to. Our research highlights a number of issues that are costing companies a lot of money: 54% of telephone complaints - billing 74% of wireless complaints - billing 70% of telephone bills are in error 80% of billing errors favor the telephone company 700 different service providers in California Multiple monthly bills, multiple errors Billing is complex, hard to understand It's not all the telephone company' fault! Routine bill payment, poor validation Lack of auditing of services and costs Lack of in-house expertise or resource There is a serious leakage of cash! Read The Research Note Companies need to allocate expertise and resource to auditing and validating their billing, and thereafter, put in place process and procedures that ensure ongoing and effective management of their telecoms costs. Whilst many companies do allocate staff for this purpose, often it is a secondary activity to their day-to-day duties, and thus full audit and control is rarely achieved. Our experts can help your company identify and eliminate revenue leakage, obtain credits for incorrect billing, document your system and help you regain control of your telecoms costs. Details